Click here for a reminder on how to get the best adjustments.
Appointments:
Missed appointments must be made up before the end of your program. If any appointments aren’t made up within your care plan, a missed appointment fee will be applied. No refunds are issued for missed appointments that aren’t made up within your care plan. Please also refer to our 3-strike policy in regards to missed appointments.
If you need any extra adjustments, don’t hesitate to book them in online (or otherwise). The fee for any extra adjustments is your discounted care program rate. Please note if you are consistently feeling like you need extra adjustments – you may not be on the right schedule of care for your current needs. Let us know if you have any concerns.
Holidays:
If you will be away for less than 2 weeks: Reschedule your appointment to an alternate day/time either before or after your holiday. It is always recommended to make up your adjustments rather than cancel them outright – your body does the best when it’s adjusted in a consistent rhythm.
If you will be away for 2 weeks or more: Please contact us in in advance and we will extend your schedule of care to reflect the changes.
Statements:
Statements are issued monthly on the first business day* of the month so you can claim back from your private health fund. The dates on your statement will match the dates of your visits, which may differ from the date your payments come out.
Workshops:
Workshops are included free of charge for all patients on care programs. You are more than welcome to bring any family members along with you. It is recommended that additional guests watch/attend the Better Results Faster workshop before any others, as it provides the foundation that all further workshops are built on.
Failed Payments:
Failed payments are extra work for you and our team. Talk to us if your payment schedule isn’t working. If you have 3 failed payments within a care program we will work with you to find a solution.
Cancel Care Program:
If at anytime you want to stop your care program, just let us know in writing and we’ll action a cancellation within 5 business days*. There is never any lock-in – we only want you here because this is where you want to be.
Please advise us in writing by email to info@miraclelifechiropractic.com.au.
If notice of cancellation is given less than 24 hours before your next scheduled appointment, the fee for that visit is non-refundable.
On actioning your program cancellation, any unused credit will be refunded to the account from which you originally made your payment. It may take up to 3-5 business days for the amount to appear in your account.
If you have any outstanding fees due at time of cancellation, they will be payable within 7 days.
All future appointments will be cancelled at this time. If you have missed an appointment you will no longer be able to make this up after cancellation.
* A “business day” is one where we are in the office seeing patients.
This policy is subject to change at any time. Please refer to this page for an up-to-date version of our policy at any time. – V.03