Policies
How rescheduling, missed visits, payments and stopping care work here. If something doesn’t fit your situation, talk to us first: (07) 3198 4111 or info@miraclelifechiropractic.com.au.
Which parts apply to you
- On a care plan: rescheduling, time away and missed visits. There is no lock-in: you can stop a plan at any time.
- On casual care (booking visits as you need them): rescheduling and cancelling.
- Everyone: statements and payments, and stopping care.
If you’re on a care plan
Corrective care (one or two visits a week)
- Can’t make a visit: move it to another time that day or another day. Two visits on the same day are fine if they are at least 75 minutes apart. Moving it early frees the time for someone else.
- Visits are rescheduled, not cancelled. Each visit is part of how your plan is designed. Stopping the whole plan is different, and you can do that at any time (see Stopping care).
- Away for 1 to 4 weeks: email us the dates beforehand and we’ll adjust your plan.
- Away for more than 4 weeks: it’s usually best to close the plan and start a new one when you’re back.
- Missed visits: it’s up to you to make them up before your plan ends. Visits not made up by then lapse, and there is no refund for them.
- Payments: your agreed schedule stays the same for the whole plan, including weeks when you’re away or we can’t see you. You will never pay more than the total agreed at the start.
- Three missed in a row: if you miss three visits in a row without rescheduling, we may close your plan.
- Extra visits: book them online at your usual plan rate. If you often feel you need extras, tell us: your schedule may need reviewing.
Lifestyle care (one visit every two weeks or less often)
- Can’t make it, or away for up to 2 weeks: move the visit to another day in the same week, the week before or the week after. Visits are rescheduled, not cancelled.
- Away for 2 to 12 weeks: email us the dates and we’ll adjust your plan. Payments pause for time away of 2 weeks or more and restart automatically in the week you tell us you’re back.
- Away for more than 12 weeks: it’s usually best to close the plan and start again when you’re back.
If you’re on casual care
Casual care means booking visits as you need them, without a care plan. It includes anyone whose plan has been closed.
If you can’t make a visit, please reschedule or cancel it as soon as you know: online at any hour, or call (07) 3198 4111 in business hours. Early notice gives someone else the time.
We don’t charge cancellation or missed-appointment fees.
Statements and payments
- Statements are emailed on the first business day* of each month so you can claim from your health fund. The dates on your statement are the dates of your visits, which may differ from the dates you paid.
- Failed payments: if your payment schedule isn’t working, talk to us. If more than 3 payments fail during a care plan, we may close the plan.
Stopping care
- You can stop a care plan at any time. Tell us in writing by email to info@miraclelifechiropractic.com.au and we’ll process it within 5 business days*. There is no lock-in, and no cancellation or holding fee.
- Any fees outstanding when the plan closes are payable within 7 days.
- When the plan closes, your future appointments are cancelled, and missed visits can no longer be made up.
Refunds
- If you paid ahead for visits that were still to come when your plan closes, we refund that unused balance to the card you paid with. Visits that lapsed during the plan aren’t refunded.
Nothing in this policy limits your rights under the Australian Consumer Law.
* A business day is a day we are open and seeing patients.
This policy may change. This page is always the current version. V.06, 11 November 2026.
Ready when you are.
Questions about your plan or a bill? Call us, or email info@miraclelifechiropractic.com.au.