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It is your payment that allows us to continue providing high levels of professional care, maintain our facility, and to compensate our team. Failed payments make this difficult to manage. Therefore we have implemented the following policies regarding failed payments.

Care Program

If you have 3 failed payments within a care program we will be forced to suspend your care program for 3 months. You can still come in for Patch-up Care.

Patch-up Care

Patients who are not on a care program in our office are instead on Patch-up Care or Pay-as-you-go care. This also includes anyone who has recently been suspended from a care program. If you would like to discuss how you can achieve optimal health through our care programs please contact us.

If you have 3 failed payments we will require pre-payments for all appointments. 

Your compliance to the doctor’s recommended care plan is a key determining factor to the success of your case. Rhythm is critical in maximising the effectiveness of the adjustments.

Your compliance to your outlined schedule of care is also the most obvious indicator of your commitment to your chiropractic care. Without your complete commitment, we can not achieve the best outcome in your care.

Our team is completely committed to a successful process and outcome for you, therefore we will diligently support the maintenance of your adjustment schedule and outlined care plan.

If at any point in your care you need to reschedule an office visit, our team will work to reschedule you for the same day. If that is not possible, all efforts will be made to schedule you the next day.

ANY AND ALL SCHEDULED OFFICE VISITS THAT ARE MISSED
MUST BE MADE UP WITHIN YOUR SCHEDULED CARE PROGRAM.

If the doctor’s recommendations are that you are to be checked 3 times a week, then you  must be checked 3 times that week. Make-up appointments may be done the next day (preferably), or added to the next week.These make-up appointments MUST be done within your scheduled care program.

If 3 appointments are missed and are not “made-up”, we can only interpret this to mean that your commitment to your care has changed, and your care program will be suspended.

We only want the best for our patients. We are completely committed to you and your health. Please recognize that adherence to your care plan is critical and address it as such.

Thank you in advance for your cooperation.

We look forward to working with you!

P.S. Click here for a reminder on how to get the best adjustments.

To confirm your Total Health Evaluation you must pre-pay for your appointment. You can do so online here (scroll down). 

If we have not received pre-payment we will contact you. If we still have not received pre-payment at least 24 hours prior to your appointment time we will cancel your appointment.

Reschedule / Cancel

As soon as you know that you will not be able to make your appointment, please reschedule it. Your early reschedule will give another patient the possibility to have access to timely care. If you need to reschedule your initial appointment, you may do so up to 12 hours prior to your appointment time.

You can reschedule appointments online here or call our office in business hours. 

If you cancel your initial appointment, or fail to attend the initial appointment without any notice, you will be billed a missed appointment fee to the same amount.

If you fail to attend two consecutive initial appointments, access to our practice will be suspended for 3 months.

Exceptions

We understand that there may be extenuating circumstances that prevent you from attending your appointment or giving us sufficient notice of cancellation. If this is the case, please contact us as soon as possible to explain the situation.

Agreement

By scheduling a Total Health Evaluation with us, you agree to abide by our new patient booking policy. We appreciate your understanding and cooperation in helping us to provide the best service to all of our clients.

Patients who are not on a care program in our office are instead on Patch-Up Care or Pay-as-you-go care. This also includes anyone who has recently been suspended from a care program. If you would like to discuss how you can achieve optimal health through our care programs please contact us.

Our Policy

At Miracle Life Chiropractic, we understand that sometimes unexpected circumstances arise and appointments may need to be rescheduled or cancelled. As soon as you know that you will not be able to make your appointment, please reschedule it. Your early reschedule will give another patient the possibility to have access to timely care. 

You can reschedule appointments online here or call our office in business hours. 

In one calendar year, if you miss an appointment or reschedule / cancel less than 1 hour before the appointment:

• For the first time, you will be issued a warning and reminded that you need to reschedule at least 1 hour in advance. 
• For the second time, you will be automatically charged a $50 missed appointment fee.
• For the third time, you will be automatically charged the full amount of your scheduled appointment as a missed appointment fee. 
• For the fourth time, you will be suspended from our practice for 3 months.

*Please note any missed appointment fees can NOT be claimed from private health; therefore, you are responsible for the full payment.

Exceptions

We understand that there may be extenuating circumstances that prevent you from attending your appointment or giving us sufficient notice of cancellation. If this is the case, please contact us as soon as possible to explain the situation.

Agreement

By scheduling an appointment with us, you agree to abide by our missed appointment policy. We appreciate your understanding and cooperation in helping us to provide the best service to all of our clients.